Here at the University of Wolverhampton, RAK Campus, we are dedicated to providing an outstanding student experience. While we continuously strive for excellence in all aspects of student life, we also recognize the importance of continuous improvement. To support this commitment, the University of Wolverhampton, RAK Campus has established a dedicated Student Grievance Redressal department. If you ever feel there are areas where our services can be further enhanced, you are encouraged to submit a ticket through our ATMS Ticketing System. Simply log in using your credentials on the Learning Management System (LMS) to raise your concern.

https://lms.atmsstudentgateway.com/

Once a complaint is submitted, the designated student support officer at the University of Wolverhampton, RAK Campus will receive the notification immediately and contact the student to address the concern within 24 hours. A confirmation email will be sent once your complaint has been acknowledged.

If the grievance or concern remains unresolved beyond 24 hours, the case will be escalated to the Head of the Department, who will schedule a meeting with you to discuss and resolve the issue. After this meeting, you will receive an official email containing all relevant details regarding the actions taken.

In case your concern is still not resolved even after intervention by the Head of the Department, you have the right to escalate the matter further by contacting the Ras Al Khaimah Department of Knowledge (RAK DOK) Hotline via email. This department is committed to maintaining the highest quality standards and improving the overall student learning experience.

uni.hotline@dok.rak.ae

At the University of Wolverhampton, RAK Campus, your satisfaction and success are at the core of everything we do. We value your feedback as it plays a vital role in shaping our services and ensuring continuous improvement. Your insights help us build a positive, supportive environment for all our students throughout their academic journey with us.